Studio Policies

and Frequently Asked Questions

Classes

  • Please pre-register for classes to ensure a spot.

  • A 4 HOUR notice is required to early cancel a class booking.

  • There is a $10 NO-SHOW + late cancellation fee that will be charged to the card on file.

  • Cancellations can be made on the MINDBODY app or via the website.

Arrival at the studio

The studio door is locked at class start time and we will NO LONGER be allowing late walk-ins. Please arrive in advance to secure your spot in the studio! This is especially important for busy classes.

Waiting List

If a class you’d like to attend is full, you may add yourself to the waitlist up to to 1 HOUR before class. If a spot becomes available you will be notified via email and TEXT.

A few notes concerning the waiting list:

  • By adding yourself to the waiting list, you’re AGREEING by default to take the class if it becomes available.

  • When added to class, please confirm by responding “Y” or “N” to the system text message. 

  • You may decline the waitlist spot up to 2 hours before class without penalty.

  • If you reply “N” and it is after the cancellation window a late cancel fee of $10 will be charged.

  • If a spot becomes available less than 1 hour before class - we would contact you directly. We do not leave voice messages about available spots when it’s less than 1 hour before class.

Opt-In for Messages

To ensure you receive studio communications as well as event notices & special discounts, please make sure you have OPTED IN to emails via MINDBODY. Having trouble or not sure if you’re unsubscribed? TEXT “SUBSCRIBE” to +1-847-321-7510.

Returns

There are NO REFUNDS on class packs or memberships. If you would like to transfer a class pack to another client, please let us know.

Membership Cancellation

Need to cancel your membership? Please email us 5 days before your next payment. We will reply with confirmation when complete!

Please email: manager@blackcatyogastudio.com or desk@blackcatyogastudio.com

Lost & Found

Forgot something at the studio? Email us or check the back vestibule.

Parking

There is street parking on both Cook Ave. and Church Street. Across from the front entrance of the studio is a public lot. Additionally, there is a free public lot on Church St. just behind Byline Bank and the church.

Have questions? Reach out! hello@blackcatyogastudio.com